Customer Care
Complaints Handling Procedure
Our commitment to fair, transparent, and prompt dispute resolution
Our Commitment to Clients
At Merchant Business Advance, we strive to deliver the highest standard of commercial consultancy. However, if you are dissatisfied with any aspect of our service or communication, we take your concerns seriously and aim to resolve them fairly and swiftly.
How to Submit a Complaint
You may submit a complaint using any of the following channels:
By Email:[email protected]Please include “Formal Complaint” and your MBA Lead Reference in the subject line.
Our Resolution Timescales
- Acknowledgement: We will acknowledge your complaint in writing within 3 business days of receipt.
- Investigation: A senior manager independent of the original transaction will review your file and investigate all facts.
- Final Response: We aim to issue a comprehensive Final Response within 4 to 8 weeks, detailing our findings and any remedial actions.